Hours

Closed until 10:00 AM

Regular Hours

  • Monday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO CHAMPLAIN CENTRE

Christopher & Banks

Full-Time Assistant Store Manager

Christopher & Banks

11/7/2018

Christopher & Banks is looking for a Full-Time Assistant Store Manager for our Plattsburgh, NY Mall location.

The Assistant Store Manager is responsible for supporting the Store Manager in managing store operations to ensure a great customer experience and maximum profitability. They perform all management functions in the absence of the Store Manager.

How you will spend your time…

Leadership and People Management

  • Assist the Store Manager in the recruiting, hiring and development of store Associates.
  • Demonstrate professionalism, strong work ethic, integrity and respect for others to support an environment that positions Christopher & Banks as an employer of choice.
  • Deliver timely coaching and feedback to staff when appropriate; provide feedback to and support Store Manager with performance issues.

Customer Service

  • Promote a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences.
  • Provide and model excellent customer service including strong product knowledge and sales floor awareness to ensure that all customers are greeted and assisted.
  • Facilitate team communication; reinforcing that Associates at every level are focused and accountable to customer service

Drive the Business and Deliver Results

  • Support the achievement of store sales goals and Key Performance Indicators (KPIs).
  • Assist Store Manager in building brand awareness and promoting company image through partnerships and activities with the community and mall, and by planning and executing grassroots marketing activities.
  • Assist Store Manager in sustaining a highly satisfied and loyal customer base through engagement, effective selling techniques and conversion to drive a sustainable sales trend.

Operations

  • Support Store Manager in maintaining the general operations of the store, and adhere to all operational procedures to ensure safe and efficient operations.
  • Participate in the execution of corporate directives within designated time-frames.
  • Support compliance with all applicable federal, state and local laws, Code of Conduct, loss prevention policies, and operational policies and procedures.

Visual Standards/Brand

  • Participate in the execution of visual merchandising updates to ensure the store is consistently merchandised according to visual guidelines. Support the Store Manager in holding team accountable to standards.
  • Assist Store Manager in maintaining a visually appealing store, ensuring that visual merchandising, organization and safety are kept to the highest standard.
  • Professionally represent the brand image and ensure all Associates meet the same standards.

What you will need to be successful…

Education: High School Diploma or equivalent

Experience

  • Minimum 2 years of retail experience, Christopher & Banks experience preferred
  • Strong emphasis/experience in the customer service industry
  • Supervisory experience preferred
  • Specialty store experience preferred

Knowledge/Skills

  • Strong knowledge of retail selling skills with a customer service focus
  • Strong organizational skills with the ability to multi-task, prioritize and manage time
  • Ability to foster teamwork and collaboration
  • Knowledge of retail math and the application of concepts and daily operations
  • Ability to operate point of sale (POS) register system with proficiency
  • Regular attendance and the ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
  • Ability to travel as required

Physical Requirements

Ability to stand for entire shift, lift 30 lbs and use equipment such as hammers, ladders and merchandising hardware

Job Type: Full-time

Experience:

  • customer service: 2 years (Preferred)
  • Management: 1 year (Preferred)