Builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach.
ACCOUNTABILITIES
- Executes workload and distributes tasks to support the customer experience
- Serves as leader on duty to ensure a positive and compelling customer experience
- Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
- Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving
- Trains associates to maximize performance and customer experience
- Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
- Maintains organization of the registers and service desk areas
- Supervises and assists in accurate and efficient processing of customers’ requests and transactions
QUALIFICATIONS
REQUIRED
- Effective verbal and written communication skills
- Basic math and reading skills, legible handwriting and attention to detail
- Basic computer skills
- Ability to work as part of a team and interact effectively with others
- Ability to lift 50 pounds on an occasional to frequent basis
PREFERRED
- Prior experience in sales, customer service or other work with the public
- Prior experience working with a team