Drives sales and creates a positive experience for customers through relationships, product knowledge and operational execution. Maintain a great looking store, interact with customers on the salesfloor and utilize technology to assist in the shopping experience.
ACCOUNTABILITIES
- “Smiles and Says Hi!” Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
- Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
- Able to learn and adapt to current technology to assist customer needs
- Maintains fitting rooms, sales floor and work areas according to Kohl’s best practices
- Flexible and willing to cross-train and work in other areas of the store, as needed
QUALIFICATIONS
REQUIRED
- Ability to lift 50 pounds on an occasional to frequent basis
- Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
- Adherence to Kohl’s policy and procedures
- Regular attendance
- Effective verbal and written communication skills
- Basic math and reading skills, legible handwriting and attention to detail
- Ability to work as part of a team and interact effectively with others
PREFERRED
- Prior retail experience
- Comfortable with the use of technology consistently while performing the required tasks