Help - Guest Services & Accessibility at Champlain Centre


Open until 7:00pm

Regular Hours

  • Monday - Thursday10:00AM - 7:00PM
  • Friday - Saturday10:00AM - 9:00PM
  • Sunday11:00AM - 5:00PM




Open until 7:00pm

Regular Hours

  • Monday - Thursday10:00AM - 7:00PM
  • Friday - Saturday10:00AM - 9:00PM
  • Sunday11:00AM - 5:00PM
View Individual Venue Hours

Looking for help? Let our friendly Customer Service team be of assistance to you, located in the mall management offices.

Do you need to contact Champlain Centre’s security team?

Call 518.569.0719 or visit our security page for more info


  • Looking for your favorite shopping, dining or entertainment destination? Visit or directories located at the mall entrances. 

  • We offer ATMs located in various areas across the property. You can find each one highlighted on the directories found here.

  • Strollers are currently available to use at no charge. The stroller corral is located outside of Target’s interior entrance to the mall. 

  • Lost an item at Champlain Centre? Please see Customer Service, located in the mall management office by the food court and Regal, or call 518.561.8660.

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:
    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

  • Please see International Currency Exchange near the food court, for currency exchange needs.


  • Designated parking at every mall entrance.

  • Automatic doors equipped at every main entrance.

  • Wheelchairs are available to rent inside the mall management office. The office is located down the hallway from the Food Court and Regal. If the mall management office is closed please contact security at 518-569-0719 to assist you with the rental of a wheelchair.

  • View restroom locations on our directory here.

    Champlain Centre is committed to serving our special needs customers and providing accessibility all throughout the mall.

  • All service dogs allowed. Non-service animals are not permitted on the property.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Champlain Centre.


2021 11 01 Champlain ADA Map


Accessibility Map PDF Download

Mall Policies

  • To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

  • The possession of any weapon, unless authorized by local, state, or federal statute, is prohibited.

  • Effective May 31, 2012 Champlain Centre is a tobacco free property. This policy is inclusive of the entire property both inside and outside, including all entry points, hallways, loading docks, parking lots and construction areas. In addition to cigarettes, the policy is in effect for cigars, pipes, electronic cigarettes and other similar substances or instruments that are lit burning, or any tobacco use in general.

  • The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.

  • Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.