Looking for help? Let our friendly Customer Service team be of assistance to you, located in the mall management offices.
Do you have a question right now for our Customer Services team?
Ask them at 518.561.8660 extension 123.
Do you need to contact Champlain Centre’s security team?
Looking for your favorite shopping, dining or entertainment destination? Visit or directories located at the mall entrances. Print directions are also located on the downloadable directory here.
We offer ATMs located in various areas across the property. You can find each one highlighted on the directories found here.
Strollers are currently unavailable due to NYS regulations.
Lost an item at Champlain Centre? Please see Customer Service, located in the mall management office by the food court and Regal, or call 518.561.8660.
Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.
Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:
Please note there are no inactivity fees or other post-purchase fees and funds do not expire.
Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.
Terms & Conditions are applied to all gift cards.
Please see International Currency Exchange near the food court, for currency exchange needs.
Designated parking at every mall entrance.
Automatic doors equipped at every main entrance.
Wheelchairs are currently unavailable due to NYS current regulations.
View restroom locations on our directory here.
Champlain Centre is committed to serving our special needs customers and providing accessibility all throughout the mall.
All service dogs allowed.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Champlain Centre.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statute, is prohibited.
Effective May 31, 2012 Champlain Centre is a tobacco free property. This policy is inclusive of the entire property both inside and outside, including all entry points, hallways, loading docks, parking lots and construction areas. In addition to cigarettes, the policy is in effect for cigars, pipes, electronic cigarettes and other similar substances or instruments that are lit burning, or any tobacco use in general.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.
Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.